The case of Ashdod's connected workforce transformation.
In our industry, even a minute of crane downtime leads to operational losses and service delays. We needed a solution that matched the pace of our operations.
Nissan Levy · CEO, Port of Ashdod
Bridging physical space and digital intelligence at a major cargo port.
In the high-stakes environment of global logistics, speed and precision are essential. Port of Ashdod needed a way to transform maintenance knowledge into a real-time field guide that technicians could reach exactly when they needed it.
The implementation of the Connected Worker solution created a high-fidelity digital twin, optimized maintenance workflows and gathered scattered knowledge into one organized experience.
An experience gap and diagnostic deadlocks in crane maintenance.
Operating one of the region's busiest cargo hubs requires flawless synchronization. Veteran employees were nearing retirement, while decades of nuanced knowledge risked disappearing.
Diagnostic deadlocks also extended across scattered systems, paper manuals and individual mental models. During a breakdown, technicians spent more time searching for answers than fixing equipment.
- Preserve expert knowledge before it disappears.
- Connect fragmented manuals and operational data.
- Deliver the right answer at the point of work.
An Industry 4.0 strategy where the environment provides the answers.
Ashdod moved beyond traditional documentation toward a multi-faceted Industry 4.0 strategy. The goal was to move beyond digital records to an environment that provides answers.
- Spatial mapping creates a navigable, pixel-perfect 3D replica.
- Data integration links IoT sensors and historical documentation to the 3D components they represent.
- Contextual delivery shifts focus from the desk to the field.
A Connected Worker app: the technician's ultimate field guide.
VR BOOST Agency helped digitize complex workflows through a specialized Connected Worker app that serves as the technician's field guide.
- AR-powered troubleshooting delivers step-by-step overlays on machinery.
- A physical AI knowledge hub connects documents and operational data to the 3D interface.
- Location-based notes preserve insights where they are most useful.
- Indoor navigation guides workers through complex structures to the exact point of failure.
Faster troubleshooting and durable institutional knowledge.
The pilot delivered a radical shift in performance metrics. By unifying knowledge and making it spatially accessible, the port achieved staggering efficiency gains.
Newcomers troubleshot problems 84% faster, while veteran technicians improved by 50%. The implementation also changed the culture of maintenance by replacing fear of unknown errors with a stable foundation of digital institutional knowledge.
After proving its value in the pilot, the solution expanded to more cranes and became a must-have operational standard in the port.